Who we are
Our website address is: http://wreckingballstore.co.uk
Our prices are set out on our website in GB Pounds Sterling. We reserve the right to change any advertised price before you place an order. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. We do not accept payment in any other currency.
All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
Payment can be made via PayPal and online payments are secure. Our website is secured by an SSL certificate. SSL is the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details.
We endeavour to dispatch orders for physical goods as soon as we receive payment. We are currently dispatching orders within 24 hours of receipt of order. Unforeseen factors can disrupt this process and we therefore only guarantee that all products will be dispatched within 21 days of receiving payment for the order. We will notify you by email when your order has been dispatched. If customers have any special delivery needs, ie gifts, birthday presents etc, that need to be dispatched by certain dates, customers are encouraged to contact us by email in advance of making their order.
In the unlikely event that your product is lost or damaged in transit please contact us in writing. In the case of non-delivery please wait 7 days from the date of your order in case it has been delayed. In the case of damaged goods please retain the product and contact us within 48 hours of receipt.
Customers have the right to cancel within seven days of their order, or seven days of receipt of the goods (whichever is the longer). If a customer does cancel their order, they will have their payment refunded as soon as any dispatched products have been returned to our office. We cannot be responsible for any returned goods lost in transit, so we therefore suggest return goods are sent by recorded mail or special delivery.
In all instances Wrecking Ball Music & Books shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.
What personal data we collect and why we collect it
We request your name and address for us to deliver purchases to you, but we will not pass on these details to any third parties.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment or feedback the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. We will not pass on these details to any third parties.